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About the Hospital

Auburn Regional Medical Center is a progressive acute-care facility and medical center that has been serving South King and North Pierce counties since 1921. We are a thriving community hospital, proud to offer the "high-tech" advantages of a big-city hospital and the personalized care of a hometown provider. The facility is licensed for 162 beds and is owned and operated by a subsidiary of Universal Health Services, Inc. (UHS), a King of Prussia, PA-based company, that is one of the largest healthcare management companies in the nation. Our medical staff, representing nearly 30 specialties and subspecialties, is supported by advanced technology and a team of caring, highly respected professionals—all working together to lead the way to a healthier life for Auburn-area residents.

A Tradition of Quality

When it comes to choosing a hospital, one thing is clear: quality counts. And long tradition of providing medical care in a comfortable and convenient environment means peace of mind for the thousands of patients that are cared for by the doctors and nurses at Auburn Regional Medical Center each year.

The hospital provides physicians and patients with technological innovations for the diagnosis and treatment of the most acute clinical conditions. The emergency department is a certified Level-III Trauma Center and sees approximately 32,000 patients annually. More than 13,000 patients are admitted to the hospital each year.

Since 1982, Auburn Regional Medical Center has been owned and operated by a subsidiary of Universal Health Services, Inc., of King of Prussia, Pennsylvania, one of the nation's largest hospital management companies. The hospital is accredited by The Joint Commission and licensed by the state of Washington.

Committed to Excellence

Auburn Regional Medical Center's mission is to provide excellence in patient care and in all of our services. In order to meet and exceed this goal, we are committed to Service Excellence. This program helps us provide timely, professional, effective and efficient service to all. We are commited to serving everyone through the power of Service Excellence. This commitment will be met through the following standards:
  • MAKE A POSITIVE FIRST IMPRESSION OUR FIRST PRIORITY First impressions define our personality and set the tone for their experience.

  • TREAT OTHERS AS GUESTS We are the hosts of the hospital - greet others as we would welcome a good friend.

  • MAKE COMMUNICATION MORE EFFECTIVE The biggest challenge facing relationships and the hospital is communication.

  • DEVELOP "SERVICE RECOVERY" SKILLS Find ways to turn negative service into a positive affirmation of others.

  • PRACTICE PROFESSIONALISM You represent the hospital, be professional in your image, attitude and work.

  • SERVE OTHERS FROM A TEAM-CENTERED APPROACH Service is the most effective when we serve others with the same vision and goal.

  • PROJECT A POSITIVE ATTITUDE Attitudes often determine the outcome - look for positive approaches.

  • MAKE EXCELLENCE THE GOAL IN EVERYTHING YOU DO Never settle for average or good—they offer no vision or challenge to improve.

Principles

We are committed to providing healthcare services that patients recommend to families and friends, physicians prefer for their patients, purchasers select for their clients, employees are proud of and investors seek for long-term results. We will realize this vision through our commitment to the following principles:
  • Service Excellence – We will provide timely, professional, effective and efficient service to all of our customer groups.

  • Continuous Improvement in Measurable Ways – We will identify the key needs of our customers, assess how well we meet those needs, continuously improve our services and measure our progress.

  • Employee Development – We understand that the professionalism and drive of our people are the most important factors in the quality of the service Auburn Regional Medical Center provides. We will hire talented people, increase their skills through training and experience, and provide opportunities for personal and professional growth within the company.

  • Ethical and Fair Treatment of All – We are committed to forming relationships of fairness and trust with our patients, purchasers of our services, and our employees. We will conduct our business according to the highest ethical standards.

  • Teamwork – We will work together to provide ever-improving customer service. This team approach to our work will supersede traditional departmental organization and create a true customer focus. People at all levels of the organization will participate in decision-making and process improvement.

  • Compassion – We will never lose sight of the fact that we provide care and comfort to people in need. The patients and families that rely upon us are fellow human beings and they will receive respectful and dignified treatment from all of our people at all times.

  • Innovation in Service Delivery – We will invest in the development of new and better ways of delivering our services.

  • Education and Research – We will work in partnership with other institutions in pursuit of knowledge and the understanding of the scientific basis for disease, disease prevention and health promotion in the communities we serve.

Facts and Figures

  • 162 licensed beds

  • Level III Trauma Center

  • Over 140 physicians on Active Medical Staff

  • Centers of emphasis include: Cancer, Cardiology, Emergency Medicine, Surgery and Women's Health

Faculty and Staff Committed to Service Excellence

Nearly 300 physicians are affiliated with the hospital, more than 140 of whom are on Active Medical Staff. Our nursing staff draws upon years of clinical experience to ensure quality care.

Hospital Leadership

Steve Patonai
Chief Executive Officer

Robert Dickens
Chief Operating Officer

Gina Anderson
Chief Financial Officer

Jill McWilliams
Chief Nursing Officer

Pat Bailey
Assistant Administrator of Business Development

Our Mission


Auburn Regional Medical Center's mission is to provide quality healthcare by a team of professionals in a caring, compassionate, efficient and ethical manner that promotes the health and well-being of our community.
 
Vision
Auburn Regional Medical Center's vision is to become a premier healthcare facility of choice by exceeding expectations through innovative services.  We will be recognized for the dedication and teamwork of our physicians and staff.
 
Values
  • Meet the needs of each and every patient
  • Treat everyone with respect and dignity
  • Maintain integrity, honesty and ethical values at all times
  • Provide timely, courteous and professional services
  • Maintain and enhance cooperative relationships with affiliated physicians
  • Use innovation and perserverance to identify and solve problems
  • Apply leadership principles to foster teamwork, employee development and recognition
  • Comply with all applicable rules and regulations
  • Strive for continual improvement in everything that we do

Our HIstory

Auburn General Hospital was built in 1921, a few years after construction of the Northern Pacific rail yards. The building was located on the site of an apple orchard.

Built by Dr. Owen Taylor, who previously had owned a small hospital in Kent, and Dr. Martin Lacey, who had a special interest in pharmacy, the new hospital was designed to meet the needs of the Northern Pacific's 1,200 new employees and those of Auburn's coal mining and lumber families.


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